Last Updated: November 30, 2025 Β· Effective Date: December 10, 2025
Contents
1. Introduction
Konectr ("we", "us", "our") operates the Konectr mobile application (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
By using Konectr, you agree to the collection and use of information in accordance with this policy.
2. Company Information
- Company Name:
- Konectr
- Registered Address:
- Kuala Lumpur, Federal Territory of Kuala Lumpur 50000, Malaysia
- Contact Email:
- privacy@konectr.app
- Website:
- https://konectr.app
3. Data We Collect
Personal Information
- β’Phone number (for authentication)
- β’Name (display name for your profile)
- β’Age (to verify you are 18+)
- β’Gender (for profile display)
- β’Profile photo (optional)
- β’Bio, interests, and languages spoken
Location Data
- β’Approximate location (within 50km radius, fuzzy only)
- β’City and neighborhood (never exact address)
- β’Venue check-ins (when you create or join activities)
Activity Data
- β’Venues visited (to suggest similar activities)
- β’Activities created (hosting history)
- β’Matches made (to improve matching algorithm)
- β’Messages sent (stored encrypted, auto-deleted after 90 days)
Usage Data
- β’App interactions (features used, screens viewed)
- β’Crash logs (to fix bugs and improve stability)
- β’Device information (OS version, app version, device model)
4. How We Use Your Data
We use your information to:
- βMatch you with other users for in-person activities
- βVerify your identity and maintain a safe community
- βImprove our Service through analytics
- βComply with legal obligations under PDPA 2010
- βSend service-related notifications
- βPrevent fraud and abuse
We do NOT:
- βSend marketing emails without your explicit consent
- βSell your data to third parties
- βUse your data for purposes unrelated to the Service
5. Data Sharing
With Other Users
We share your profile information (name, photo, bio, interests), approximate location, and activity preferences with matched users.
We NEVER Share
- βYour phone number
- βYour exact location
- βYour private messages with others
- βYour personal contact information
Service Providers
We work with trusted third-party providers: Supabase (data hosting in Singapore), Firebase Cloud Messaging (push notifications), and Sentry (crash reporting). All providers are bound by strict data protection agreements.
6. Your Rights Under PDPA 2010
Right to Access
Request a copy of your personal data in JSON format.
Right to Correction
Update or correct inaccurate information in your profile.
Right to Deletion
Delete your account and all associated data within 30 days.
Right to Data Portability
Export your data in a structured, machine-readable format.
Right to Withdraw Consent
Stop us from processing your data at any time.
Right to Complaint
File a complaint with the Personal Data Protection Commissioner.
To exercise these rights, contact: privacy@konectr.app
7. Location Data Specifics
8. Childrenβs Privacy
Konectr is strictly 18+ only. Age verification is required during signup. We do not knowingly collect data from minors under 18. Underage users are immediately blocked and reported if discovered.
If we learn we have collected personal data from anyone under 18, we will delete that information immediately. Parents should contact privacy@konectr.app if they discover their child is using Konectr.
9. Data Security
Technical Safeguards
- β’End-to-end encryption for private messages
- β’Encrypted data storage via Singapore data center
- β’Secure HTTPS transmission for all data transfers
- β’Two-factor authentication for admin access
Organizational Safeguards
- β’Regular security audits
- β’Limited employee access on need-to-know basis
- β’Security training for all team members
- β’Incident response plan for data breaches
10. Data Retention
| Data Type | Retention Period |
|---|---|
| Active accounts | Retained while account is open |
| Deleted accounts | Soft delete 30 days, hard delete after, backups removed within 90 days |
| Messages | Auto-deleted after 90 days of conversation inactivity |
| Activity history | Retained for 6 months, then anonymized |
| Location data | Auto-deleted after 30 days of inactivity |
| Crash logs | Retained for 90 days, then deleted |
11. International Data Transfers
Your data is stored in Singapore (via Supabase Asia region). We comply with PDPA (Personal Data Protection Act 2010, Malaysia) and GDPR (General Data Protection Regulation, European Union).
When transferring data internationally, we ensure adequate safeguards including standard contractual clauses, data processing agreements, and compliance with local data protection laws.
13. Changes to Privacy Policy
We may update this policy periodically. You will be notified via in-app notification. Continued use after changes constitutes acceptance. Major changes require explicit re-consent.
14. Contact & Complaints
If you are not satisfied with our response, you may escalate to the Personal Data Protection Department, Ministry of Communications and Digital, Level 5, MCMC Tower 1, Jalan Impact, Cyberjaya, 63000 Selangor, Malaysia (pdpa@pdp.gov.my).
- Privacy Questions:
- privacy@konectr.app
- General Support:
- support@konectr.app
- Legal Matters:
- legal@konectr.app
- Response Time:
- Within 48β72 hours
This Privacy Policy is governed by the laws of Malaysia. Any disputes shall be resolved in the courts of Kuala Lumpur.
Questions? Contact us at privacy@konectr.app Β· Also read our Terms of Service